Define the benefits and outcomes of the service

It is important to consider why a purchaser should buy a particular service over any other.

• Define the benefits for the service user and commissioners.
• What are the strengths of the service, what is done well?  Also consider what information exists to confirm that this is an effective service. It is important to be proactive for example many commercial organisations providing services have easily accessible, robust information about the services they provide.
• Is there patient satisfaction data, outcome data, or evidence that the actual or proposed service reduces demand in another part of the system?
• What evidence exists to confirm that this is a quality service?
• What evidence is there that the service is meeting the health needs of the population and reducing the local health inequalities gap?
• What evidence is there of an impact elsewhere in the health community?  Does the diabetes group reduce people attending the GP, does it reduce admissions?